Privacy Policy
Last updated: May 1, 2025
1. Introduction
eBay Flow AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
2. Information We Collect
Personal Information
We may collect personally identifiable information that you provide directly to us, including:
- Name and email address when you create an account
- Billing information and payment details
- Communication data when you contact our support team
- eBay account information (via OAuth, we never store your eBay password)
Usage Data
We automatically collect certain information when you use the Service, including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
- Comply with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We conduct regular security audits and maintain SOC 2 Type II certification.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating the Service (hosting, analytics, payment processing)
- eBay and other integrated platforms as necessary to provide the Service
- Law enforcement or government authorities when required by law
- Professional advisers such as lawyers, auditors, and insurers
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your data for 30 days to allow for reactivation, after which it will be permanently deleted unless we are required to retain it for legal or regulatory purposes.
7. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request transfer of your data to another service
- Right to object: Object to certain types of processing
To exercise any of these rights, please contact us at privacy@ebayflow.ai.
8. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@ebayflow.ai.